Attention Patients: Click here to read more about the additional precautions we are taking due to COVID-19.

COVID-19 Information

Additional Precautions for COVID-19

At Sutherland-Chan Student Clinic, the health of our community is our top priority. To help keep everyone safe we have added new protocols to our clinic procedures. Please read below for an overview:

Cleaning Measures:
We are disinfecting all common areas and high-touch surfaces (door handles, washroom doorknobs, taps, POS machine, etc.) before the clinic shifts begin and between patients. As always, each patient is given clean linens (sheets, towels, face rest covers) and the pillows are covered by a disinfected vinyl case. The student therapists also disinfect their treatment area, including the massage table and any equipment they use for each treatment. Each evening the school is given a thorough clean by professional cleaners.

New Patient Forms and Annual Updates:
Our receptionists will now be emailing our health history forms to all new patients and to our current patients who need to complete their annual update. We ask that you send back your forms the day before your appointment. This will allow us to organize your file to be ready for your appointment. If you don’t have access to a computer, you can fill out the forms at the school.

Booking your Appointment:
We will now be screening all patients who call or email to be booked into our Student Clinic for symptoms of COVID-19. Anyone who screens positive will be advised to self-isolate and complete the online self-assessment tool before calling their primary care provider or Telehealth Ontario at 1-866-797-0000. They will be welcome to book into Student Clinic once their health status allows.

Appointment Reminders:
As part of our standard email reminder, we will now include the list of COVID-19 symptoms. If you receive phone call reminders, we will call the day before your appointment and will read the list to you over the phone. As above, if you have any of the symptoms we ask that you cancel your appointment, self-isolate and seek medical evaluation. You can rebook after the symptoms have been gone for 14 days or you have received a negative COVID-19 test.

When you arrive for your appointment:
Please arrive alone (where possible) and no sooner than 20 minutes before your appointment time. You will be required to either wash your hands, using the nearby washroom, or use the provided hand sanitizer when you arrive. Everyone who is at our school is required to wear a mask. This includes all patients, staff, and students. You will be greeted by a receptionist who will ask you COVID-19 screening questions before you check in and pay. If someone is accompanying you, they will be screened and held to the same handwashing and mask expectations. They will also be asked to provide their name and number should these be needed for contact tracing purposes.

During your appointment:
As per the guidelines set out by the College of Massage Therapists of Ontario, we are requiring you to wear your mask throughout the appointment. Your student therapist will be wearing a mask as well, and may choose to also wear a visor or goggles. Your student therapist will wash their hands before meeting you in the waiting room, and before and after your massage.

Insurance Receipts:
Insurance receipts should still be requested when you are checking in with the receptionist before your appointment. When your treatment is done, you can pick up your receipt in the folder in the clinic room (rather than the front desk). Ask your student therapist to point it out as you are leaving your treatment.

Rebooking and Feedback After Your Appointment:
You and your student therapist will have discussed a treatment plan based on your health concerns and treatment goals. The therapist will give you their student business card which contains their name, clinic dates and the suggested rebooking schedule. To avoid a large line at the reception desk, our receptionists will now be sending out emails after appointments to give you the opportunity to book your next appointment and, if you wish, to provide feedback about your treatment.

If you have any questions about the new procedures, or would like to book an appointment, please contact us at 416-924-1107 ext. 10 or clinic@sutherland-chan.com. To view the clinic schedule click here.

We look forward to seeing you at our new location!

Sutherland-Chan Student Clinic
15 Gervais Drive, Suite 104
North York, Ontario
M3C 1Y8

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