ATTENTION PATIENTS: Sutherland-Chan Student and Specialty Clinics are open. For more information please click here.

COVID-19 Information

December 21, 2020

Sutherland-Chan Clinics Will Reopen January 4th, 2021

Per the provincial government’s statements today allowing for health clinics (see here), Sutherland-Chan will reopen its clinics on January 4, 2021.

Additional Precautions Being Taken Due To COVID-19

The health of our community is our top priority at Sutherland-Chan Student Clinic. Therefore, to help keep everyone safe, we have added some new protocols to our clinic procedures. Please read below for an overview of these changes.

Cleaning Measures
We are disinfecting all common areas and high-touch surfaces (door handles, washroom doorknobs, taps, POS machine, etc.) before the clinic shifts begin and between patients. As always, our students will be disinfecting the treatment area including the massage table and any equipment they use. Each patient will be given clean linens (sheets, towels, face rest covers) and the pillows are covered by a disinfected vinyl case. Each evening the school is given a thorough clean by professional cleaners.

Booking Your Appointment
We will now be screening all patients who call or email to be booked into our Student Clinic for symptoms of COVID-19. Any patients who screen positive be advised to self-isolate and complete the online self-assessment tool before calling their primary care provider or Telehealth Ontario at 1-866-797-0000.

New Patient Forms and Annual Updates
Our receptionists will now be emailing our health history forms to all new patients and to our current patients who need to complete their annual update. We ask that you send back your forms the day before your appointment. This will allow us to organize your file to be ready for your appointment.
If you don’t have access to a computer, you can fill out the forms at the school.

Appointment Reminders
As part of the email reminder, we will include a list of COVID-19 symptoms. If you have any of the symptoms we will ask that you cancel your appointment, self-isolate and complete the online self-assessment tool. You can rebook after the symptoms have been gone for 14 days or you have received a negative COVID-19 test.
If you receive phone call reminders, we will read out this screening over the phone the day before your appointment.

When you arrive to your appointment
Please arrive alone (where possible) and no sooner than 20 minutes before your appointment. You will be required to either wash your hands, using the nearby washroom, or use the provided hand sanitizer when you arrive. Everyone who is at our school is required to wear a mask. This includes all patients, staff, and students. You will be greeted by a receptionist who will ask you COVID-19 screening questions before you check in and pay. If someone is accompanying you, they will be screened and held to the same handwashing and mask expectations. They will also be asked to provide their name and number for contact tracing purposes.

During Your Appointment
As per the guidelines set out by the College of Massage Therapists of Ontario, we are requiring you to wear your mask throughout the appointment. Your Student Therapist will be wearing their mask throughout the appointment as well. They may also choose to be wearing a visor or goggles. Your Student Therapist will wash their hands before meeting you in the waiting room and will wash their hands before and after your massage.

Insurance Receipts
Insurance receipts should still be requested at the beginning of your appointment when you are checking in with the receptionist. When your appointment is done, you can pick up your receipt in the folder in the clinic room, rather than from the front desk. You can ask your student therapist to point it out as you are leaving your treatment.

Feedback and Rebooking After Your Appointment
To avoid a large line at the reception desk after appointments, our receptionists will now be sending out emails after the appointments to allow you the opportunity to provide feedback and book your next appointment.
Your student therapist will be recommending a treatment plan to you at the end of your appointment. This plan will depend on the nature of your concern. They will also pass on their student business card which has their name, clinic dates and the suggested rebooking schedule.

If you have any additional questions about the new procedures or would like to book an appointment please contact us at 416-924-1107×10 or clinic@sutherland-chan.com.

To view the clinic schedule click here.

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